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Feb 27, 2025 | Case Study, News - Primary

Case Study: New Horizons Mental Health Services

Learn how New Horizons Mental Health Services enhanced staff and patient safety by implementing Little Green Button’s panic alarm software. By equipping their team with a versatile emergency alert system across desktops, laptops and mobile devices, they’ve created a safer environment both in their clinics and out in the community.

Background

New Horizons Mental Health Services is a community mental health centre based in Lancaster, Ohio. Dedicated to providing comprehensive mental health support, New Horizons serves a diverse population of all ages and backgrounds, including adults living with severe mental illness. 

Their experienced and compassionate clinicians are committed to helping individuals achieve their goals and live a happier and healthier life.

new horizons mental health services logo.
two women facing each other with hands in laps.

The Challenge

New Horizons recognised the need for a versatile emergency alert system to enhance the safety of both staff and patients. 

Given the nature of their work, staff members frequently encounter high-risk situations, particularly when working with clients experiencing severe mental health crises. 

The organisation needed a reliable, customisable solution that would ensure immediate access to help, whether on-site or in the community.

The Success

To address these safety concerns, New Horizons implemented Little Green Button’s panic alarm software across the organisation. 

The software was installed on all staff members’ desktop and laptop computers, as well as their mobile devices, ensuring accessibility regardless of location.

As part of their ongoing commitment to safety, they have also integrated Big Green Buttons into their in-office setup for additional security and ease of access.

two people holding hands across a table with coffee cups.
masculine person sitting on floor with knees to chest, head on knees, in crisis.

Real-World Impact

The importance of having a solution like Little Green Button was demonstrated when a community-based staff member encountered an unsafe situation with a suicidal client.

By activating her panic alarm, she was able to immediately alert the crisis team and her supervisor, who were then able to respond quickly and provide the necessary support.

“Little Green Button’s customization features have had a positive impact on our organization. The ability for everyone to have easy access wherever they are, on-site or in the community with clients, has proven to be most valuable for us.” 

Beth Chalfant, Chief Operations Officer, New Horizons Mental Health Services

Interested in enhancing workplace safety at your organisation? Contact Little Green Button today to learn how our panic alarm solutions can support your team.

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